A chief steward deals with abusive Venice-bound passengers, and a drunken grandfather causes trouble for a customer service operator.
Giwy Street and Jack Ruskin's battle for survival begins. The anticipated hero welcome fails to materialize, and Jack must get to grips with post war ...
Trainee stewards Aaron and Jason deal with emergency slides and awkward customers, and two passengers booked on a luxury cruise miss their connecting ...
Britannia staff members discover Majorca is not all sunshine as they struggle to cope with lost passengers, endless delays and a mile-long walk betwee...
Chief steward BJ tackles two drunken travellers and passenger officer Pat Baines applies for a Britannia training course, determined to realise her am...
As the England football team touches down after qualifying for the World Cup finals, passenger officer Pat Baines has her hands full dealing with a co...
Check-in girl Katrina faces her first day back after cancer treatment, manager Jane prepares for a confrontation with a late flyer, and rumours circul...
Check-in girl Katrina gets the all clear for cancer, a brass band entertains fellow passengers, and Manchester United fans fly out to watch their team...
Check-in supervisor Jane Boulton shows a caring side to her nature, and aerobatic pilot James McBride loops the loop in a bid to get his licence renew...
A woman pays a tearful visit to the pet dog she was forced to leave behind in Majorca, and Liverpool despatcher Kevin Reardon has to deal with a would...
Captain James McBride arranges some unusual in-flight entertainment for Liverpool FC, and check-in girl Katrina plays a practical joke on her supervis...
Supervisor Jane Boulton is all of a flutter as Eighties pop icon Simon Le Bon flies into Luton, and a Spanish hunk makes her acquaintance. Meanwhile, ...
Love blossoms amid the unlikely surroundings of Luton airport as Jane sets out to find a new man, and Katrina calls on all her tact and sensitivity as...
Check-in manager Jane hands in her notice, and a would-be model jets to Nice for a pageant final.
After handing in her notice at Luton, Jane has second thoughts about the Lanzarote job and Kevin decides he's had enough of despatch work in Liverpool...
Check-in personnel deal with passengers angry that their flight has been delayed, and interviews for new pilots get under way.
Trainee Georgie Hobbs first flew a plane aged only 15, and now at 24 she hopes to become easyJet's 10th female pilot. Her training flight to Amsterdam...
A smoker makes sparks fly at 37,000ft, angry at not being allowed to light up, but chief steward BJ is too busy rummaging among the rubbish in search ...
Katrina's hair gets her into trouble on the check-in desk, and a passenger en-route to Majorca causes a problem when she tries to take her tortoises t...
Jane Boulton has a bad day as many passengers miss their flight after failing to hear an announcement that its departure has been brought forward. A d...
Check-in supervisor Graham Fraser prepares to marry, but first has to deal with a succession of damsels in distress. Jane Boulton tackles an angry pas...
Snow in Luton causes delays and frayed tempers, and Katrina must deal with an intimidating holiday-maker.
Two Blind Date contestants practise their questions on the check-in staff in Liverpool, and new cabin crew recruits are put through their paces.
Delays in Luton and Liverpool enrage passengers and cause chaos for check-in staff as they deal with all the complaints.
A groom-to-be on his stag weekend is blindfolded, gagged, ear-plugged and handcuffed so he will not know where he is going - but he still has to make ...
A woman finds herself on a flight to Palma, Majorca, when she is meant to be going to Parma, Italy.
A Liverpool plane has a new engine installed and must pass safety tests before taking to the sky. Meanwhile, Graham's wedding day arrives, causing cel...
Chris Hughes and his friends have missed their flight to Amsterdam, but Chris's temper tantrum leaves supervisor Brett Holland wondering whether to ba...
Behind the scenes with airport staff as they deal with the daily hassles of delays, difficult passengers and lost luggage, trying to stay calm in the ...
Airport staff at Luton face a mutiny when a flight to Nice is rescheduled, and a woman loses her temper after mislaying her bag in Liverpool.
Jane considers changing jobs to run dispatch out on the tarmac. And a woman with a severe fear of flying goes on an extreme journey to try and conquer...
Two Ivory Coast fishermen become stranded, angry passengers try to storm passport control, and Rugby legend Tony Underwood embarks on a new career.
Ethan refuses to check in a passenger, and a family's flight to Majorca is cancelled due to an overloaded plane.
An angry passenger demands a refund after late public transport causes him to miss his flight, and comic performer Kit Hesketh-Harvey composes a song ...
A man loses his temper when he is not allowed to pay for a ticket with a French cheque, and easyJet staff begin to run their check-in desks at Geneva.
The new recruits begin their training course, former Coronation Street star Beverley Callard returns home to Marbella and Stelios Haji-Ioannou floats ...
A snowboarder regrets not purchasing holiday insurance and staff are serenaded by 1980s rock band Marillion.
Fog descends on Luton Airport, ensuring new boy Leo Jones has his hands full dealing with the disruption. Captain Mike Jameson struggles to play a qui...
A 14-year-old boy tries to check in without a passport, and Leo Jones goes for an early promotion.
Confusion over check-in times causes problems in Luton, while a lost passport holds up a plane's departure.
Leanne Bell becomes an air hostess, and Luton duty manager Alan Derbyshire prepares to receive a donor kidney from his wife Gill. Supervisor Kwasi Add...
Several women cause a commotion while celebrating a retirement, a man refuses to fly without his treasured viola and a member of the ground crew gets ...
Siobhan has a hard time in Liverpool sorting out a family on a delayed flight who have missed their connection to Belfast, while passengers at Luton l...
Bride-to-be Sarah Graham has a disappointing encounter with a James Bond lookalike in Luton and an aggrieved passenger causes headaches for staff at L...
Richard Branson turns up at a press conference marking the departure of easyJet founder Stelios Haji-Ioannou, and singer Antony Costa reveals a talent...
A passenger at John Lennon Airport is caught smuggling a cat in her handbag. Supervisor Jo Dempsey tries to get an engagement ring to its owner via th...
A freak blizzard holds Luton Airport in its icy grip, and tempers become heated as passengers begin to realise they are trapped for an extra night. At...
As former Go staff get used to the new easyJet colour scheme, the recent introduction of a 40-minute check-in causes Lorna Harrison a few headaches at...
A Blackburn Rovers fan gets flak from a flight steward as he makes the regular trip from Switzerland, where he works, to support his team, and Sarah T...
Tempers become frayed as traffic jams make passengers miss their planes, including a couple bound for a funeral in Italy. A French student mistakenly ...
An Elvis impersonator flies from Liverpool to Malaga, determined to practise his act en route, while delays on the M1 spell chaos for Luton's sales de...
The easyJet crew uses a series of therapies to help a woman with a fear of flying pluck up enough courage to board a plane and visit her nieces in Spa...
Jane Bolton is besieged by delayed passengers at Luton Airport, while at Liverpool, Rachael Gardner recovers from her hen night and tackles two honeym...
Big-hearted easyJet staff in Liverpool plan an elaborate welcome for newlywed passenger service agent Rachael as she flies back from Mauritius with hu...
Three Australian passengers dice with death in Pamplona, where the San Fermin festival sees six wild bulls released into the streets. Dispatcher Chris...
Luton manager Leo Jones gets involved in a life-or-death struggle to save three tropical fish, while two Pentecostal ministers in Liverpool rely on a ...
A Newcastle passenger proposes a devious ruse to get his son aboard his holiday flight without a passport, and at Luton Leo Jones faces an angry mob f...
Airport staff in Luton are unable to get into work because of blizzards. Vivian Ross explains that a series of cancelled flights has left him stuck in...
A couple plan to fly to Spain for the weekend from Liverpool, but are directed to the wrong part of the airport and miss the flight. The company repre...
Gary Campbell is concerned a stag group will cause trouble at Liverpool Airport, but the men end up playing kiss-chase with the staff. Meanwhile, Leo ...
Helen Bramley struggles to recruit workmates to appear in a charity fashion show. Jane Peach waits anxiously to see if all the passengers for an overb...
The charity fashion show proves a success for Helen Bramley and the Newcastle staff, while Chief Purser Bob Brain gets a birthday surprise. Things do ...
Reggae singer Mikey Dread turns up late for his plane and tries to strike a deal with Leo Jones over new tickets. Meanwhile, travellers try to win fre...
Former Coronation Street star Nikki Sanderson flies to Paris to raise money for easyJet's chosen charity Wizz Kids. Leo Jones makes his PR debut in a ...
Bristol airport is busier than ever over the bank holiday weekend, leaving new check-in staff struggling to keep up - and an incident on the motorway ...
Michelle Bartley's hen party shatters the early morning calm at Bristol Airport as she and more than 40 friends head for Benidorm - 25 years after the...
Young carers bound for Disneyland Paris are delayed at Luton, while Kelly Roberts and Debbie Hopkins travel to an audition in Manchester for parts in ...
A party of war veterans heads for Monte Cassino to pay respect to fallen comrades on the 60th anniversary of VE Day. Leo Jones flies to Spain to open ...
Former EastEnders actor Mike Reid charms the staff at Luton as he prepares to fly out to Malaga. Things turn ugly in Belfast when a family misses a fl...
Former England international footballer Albert `Sailor' Brown flies south from Inverness to be guest of honour at Charlton Athletic's centenary dinner...
Slade give an impromptu rendition of Merry Xmas Everybody at Luton Airport. In Bristol, a worried father learns his teenage son was last seen partying...
A teacher criticises easyJet when their new check-in system fails and causes her family to miss its flight to Berlin, but during her protestations she...
Ghana's one-man Olympic skiing team flies out to compete in the qualifiers, having seen snow for the first time just a few months earlier. Series vete...
Company founder Stelios Haji-Iannou visits the team to celebrate easyJet's 10th anniversary and party animal Bob Brain is determined not to miss the l...
A passenger in Belfast who has already missed two flights looks set to suffer the same fate again when the pilot hears he has been drinking. An unexpl...
Leo Jones deals with an irate woman who is not allowed to take a box of Christmas crackers on board her flight home, and a pregnant traveller from Swi...
A Second World War veteran revisits his best friend's memorial at Monte Cassino, taking along the deceased's son, while a woman and her daughter miss ...
Things become heated when a woman and her daughter arrive five minutes late for check-in at Luton. Passengers on a flight to Newcastle have to find th...
An easyJet frequent flyer is late for the last scheduled departure of the day to Malaga, and it is left to supervisor Helen Tyrell to demonstrate just...
At Luton Airport, a woman planning to fly to Madrid to see her mother after an operation becomes irate after she is told check-in closed while she was...
Passenger Gillian Waddell arrives at Luton Airport without her passport and is desperate to get to Edinburgh to pick up her children. Captain Chris Pe...
Pilot Chris Pell takes five Belarussian orphans, who have never seen the sea, to watch dolphins in Inverness. Newcastle United fans see their heroes j...
